Refund policy

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    <h4>Return and Refund Policy</h4>
    <p>This policy is applied by SASU LUMLUM, owner of the brand and operator under the trade name Fairway Rebels, responsible for the website www.fairway-rebels.fr. It defines the conditions for returns, exchanges, and refunds for any order placed on our store.</p>

    <h5>1. Return and Exchange Period – 30 Days</h5>
    <p>In accordance with our commitment to satisfaction, you have 30 calendar days from the receipt of your order to exercise your right of withdrawal or request an exchange, without having to provide a reason.</p>

    <hr>

    <h5>2. Eligibility Conditions for Returns (Quality Guarantee)</h5>
    <p>We allow you to test our products in real-world conditions. For the refund or exchange to be validated, the item must:</p>
    <ul>
        <li>Have been tried on or tested (washing and removal of tags are accepted by Fairway Rebels).</li>
        <li>Be returned in its original packaging to ensure protection during transport.</li>
        <li>Not show signs of intentional damage or permanent stains (burns, grease, etc.) not related to a manufacturing defect.</li>
    </ul>

    <hr>

    <h5>3. Return Procedure (Free)</h5>
    <p>To initiate a return, you can go directly through your Customer Account or contact our customer service:</p>
    <ul>
        <li><strong>Email:</strong> info@fairway-rebels.fr</li>
        <li><strong>Subject:</strong> Return / Exchange – Order No. [Your number]</li>
    </ul>
    <p>Once the request is validated, a prepaid shipping label will be sent to you by email.</p>

    <hr>

    <h5>4. Return and Restocking Fees</h5>
    <ul>
        <li><strong>France, Belgium & Luxembourg:</strong> Returns are 100% free.</li>
        <li><strong>Restocking fee:</strong> No fees are applied ($0.00 / 0.00 €).</li>
        <li><strong>Other zones:</strong> For returns outside of France, Belgium, and Luxembourg, shipping costs remain the responsibility of the customer.</li>
    </ul>

    <hr>

    <h5>5. Refund Terms</h5>
    <p>After receipt and inspection of your return by our team:</p>
    <ul>
        <li>The refund is processed within a maximum of 10 business days.</li>
        <li>The refund is issued in full to the original payment method used during the purchase.</li>
        <li>A confirmation email is sent as soon as the refund is validated.</li>
    </ul>

    <hr>

    <h5>6. Exchanges</h5>
    <p>Exchanges for size or color are free, subject to stock availability. In the event that the desired product is unavailable, a full refund will be issued.</p>

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    <h5>7. Exceptions to the Right of Return</h5>
    <p>The following are not eligible for return:</p>
    <ul>
        <li>Requests made more than 30 days after receipt.</li>
        <li>Items clearly degraded by abnormal use.</li>
        <li>Personalized products made upon specific request.</li>
    </ul>

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    <h5>8. Defective Products or Delivery Errors</h5>
    <p>In the event of a manufacturing defect or a delivery error attributable to Fairway Rebels, we will organize the replacement or full refund of the order, including initial shipping costs, at no additional cost to the customer.</p>

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    <h5>9. Contact and Customer Service</h5>
    <ul>
        <li><strong>Email:</strong> info@fairway-rebels.fr</li>
        <li><strong>Phone:</strong> +33 (0)7 66 90 00 39</li>
        <li><strong>Hours:</strong> Monday to Friday, 9:00 AM to 6:00 PM (CET).</li>
    </ul>

    <hr>

    <h5>10. Legal Information</h5>
    <p>
        <strong>Company:</strong> SASU LUMLUM (Owner of the brand Fairway Rebels)<br>
        <strong>Registered Office:</strong> 8 allée Renoir, 59510 Hem – France<br>
        <strong>SIREN:</strong> 983 885 203<br>
        <strong>Intra-community VAT:</strong> FR38983885203
    </p>
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